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How we protect your account and privacy

When you open an account at pohon169 login and deposit through DANA, OVO, GoPay or QRIS, your personal information stays encrypted on our servers.

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pohon169 login How we protect your account and privacy
HELP WITH YOUR PRIVACY

How to request data access or changes

Team online

Email support

Contact our privacy team at [email protected] with your request. We respond within 48 business hours to data-access requests, account-info corrections and deletion inquiries.

Live chat

Open the chat widget in the lobby (available 09:00–23:00 Indonesia time, daily). Ask to speak with a privacy officer and we'll guide you through requesting your account data or updating your details.

Account settings

Log in to your account, go to Settings > Personal Information, and update your email, phone or banking details directly. Changes take effect immediately and are logged for your security.

SECURITY & TRANSPARENCY

How we keep your information safe

Data encryption

All account information and banking details are encrypted using industry-standard SSL protocols. Deposits via DANA, OVO, GoPay and QRIS are verified through tokenized payment links — your full bank details never touch our systems directly.

Account access logs

We record every login attempt, withdrawal request and sensitive account change. If you spot unfamiliar activity, contact support immediately and we'll review the access log with you and secure your account.

Cookie and tracking policy

We use session cookies to keep you logged in and essential cookies to detect fraud. Non-essential tracking cookies require your consent when you first open your account. You can disable them in your browser settings anytime.

Third-party data sharing

We do not sell your personal data. We share information only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with regulatory authorities where local law permits. Our processor agreements prohibit any secondary use.

Data retention schedule

Active account data is kept for as long as you play. After you close your account, we retain your information for seven years to meet compliance rules, then delete it unless you request earlier deletion where allowed.

Request your data

Under local data-protection regulations where applicable, you can request a full copy of your personal information in a portable format. Email [email protected] and we'll send it within ten business days.

Frequently asked questions about your data

We ask for your full name, date of birth, email address, phone number and the bank account or mobile-payment details (DANA, OVO, GoPay or QRIS) you'll use for deposits. This information is required by Indonesian gaming rules and payment processors to prevent fraud and money laundering.

Yes. Log into your account, open Settings > Personal Information, and update your email, phone number or address. Banking details can be updated or added in the Wallet section. Contact our support team if you need to change your name or date of birth; those edits require verification.

We retain your account information for seven years after closure to comply with local and international financial regulations. Your gaming history is anonymized after 30 days. You may request earlier deletion where local law permits; contact [email protected] to ask.

We share payment data only with our processors for DANA, OVO, GoPay and QRIS transactions to complete deposits and withdrawals. We do not sell your data. We may disclose information to authorities where local law requires it. All processor partners are bound by strict confidentiality agreements.

Deposits through DANA, OVO, GoPay and QRIS are processed via tokenized links — your full bank credentials are never stored on our servers. Payment processors handle the actual transaction; we receive only a confirmation token. All communication is encrypted with SSL.

Yes. Email [email protected] with the subject 'Data Access Request' and include your account username. We'll verify your identity and send your data in a portable, machine-readable format within ten business days, where local law permits.

We use essential session cookies to keep you logged in and prevent fraud. Non-essential analytics and marketing cookies are optional; you'll see a consent banner when you first visit. You can manage cookie settings in your browser or contact support to adjust your preferences anytime.

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